Conflict Resolution

Manage conflict rather than it managing you! Conflict is all around us, yet most people try to avoid it because they do not have the skills to manage disagreements positively and proactively. Discover how to recognize the causes of interpersonal conflict, become aware of emotional triggers, and prevent explosive situations.


Conflict Resolution Participants will learn:

  • How to detect symptoms and typical types of conflict in work settings.
  • How not to send mixed messages and reinforce wrong behavior.
  • Conflict-defusing techniques for resolving conflict with others.
  • Why and how to avoid defensive tendencies that can lead to misunderstanding.
  • How to get to the Heart of the Problem.
  • The types of difficult (toxic) people in order to move towards solutions.
  • How to defuse blame, frustrations, sarcasm and anger.
  • Effective ways to improve active listening and responding techniques.
  • To recognize and diminish individual conflict-encouraging patterns.
  • How to deliver bad news with grace and style.
  • Techniques for feeding the solution- not the problem.
  • To create Win-Win: achieve dialogue and resolution.
  • New, highly-effective tools for managing conflict.
  • To identify one’s role as a leader in creating harmony and resolving conflicts.
  • To view conflict as an opportunity for positive growth and change.
  • How to develop win-win solutions, interest versus positions.
  • Win-Win approaches especially when emotions are running high.

There’s a reason for all of the headaches and stomach medicine ads airing on television. In this fast-paced, stressful age, few workplaces are free of conflict. Sooner or later, it takes a toll physically and emotionally. In this hands-on course, participants will learn the causes for typical workplace conflict, steps to resolve it once it has materialized, preventive measures to keep it from re-occuring, and resources to use when all else fails.

In many cases conflict in the workplace just seems to be a fact of life. We’ve all seen situations where people with different goals and needs have come into conflict. And we’ve all seen the often intense personal animosity that can result. The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth. In many cases, effective conflict resolution can make the difference between positive and negative outcomes. As part of your training program, we will modify content as needed to meet your business objectives, specialized terminology, and cultural needs.