|Manage conflict rather than it managing you! Conflict is all around us, yet most people try to avoid it because they do not have the skills to manage disagreements positively and proactively. Discover how to recognize the causes of interpersonal conflict, become aware of emotional triggers, and prevent explosive situations.
|Conflict Resolution Participants will learn:
There’s a reason for all of the headaches and stomach medicine ads airing on television. In this fast-paced, stressful age, few workplaces are free of conflict. Sooner or later, it takes a toll physically and emotionally. In this hands-on course, participants will learn the causes for typical workplace conflict, steps to resolve it once it has materialized, preventive measures to keep it from re-occuring, and resources to use when all else fails.
In many cases conflict in the workplace just seems to be a fact of life. We’ve all seen situations where people with different goals and needs have come into conflict. And we’ve all seen the often intense personal animosity that can result. The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth. In many cases, effective conflict resolution can make the difference between positive and negative outcomes. As part of your training program, we will modify content as needed to meet your business objectives, specialized terminology, and cultural needs.